Placing an order with TheKiss Lingerie is simple:

1. Browse our collection and select your desired items.
2. Choose your size using our size guide.
3. Add items to your cart and click "Checkout".
4. Enter your shipping and payment information.
5. Confirm your order. Voilà! Your new favorite lingerie is on its way.

We accept Visa, MasterCard, American Express, Apple Pay, and PayPal for secure and convenient transactions.

Orders are processed within 2 to 5 business days. Delivery typically takes an additional 10 to 15 business days. Please note that processing times may be longer during peak periods.

Yes, we do offer international shipping. For specific delivery times and costs, please contact us.

You can track your order using the tracking number provided in your shipping confirmation email on our Track My Order page. If you need further assistance, please contact us.

To use a promotional code, enter the code at checkout in the designated field. The discount will be applied to your order total.

You can return or exchange items within 30 days of receiving your order. For more details, please visit our Returns & Exchanges page.

Contact us via chat or email with your order number and whether you’d prefer a refund, store credit, or an exchange. We’ll guide you through the next steps.

If you receive a faulty or incorrect item, please contact us within 14 days of receipt to arrange a refund, store credit, or replacement. Please don’t send the item back before getting in touch with us.

Use our size guide to find the perfect fit. If you need further assistance, feel free to reach out to us via chat or email.

Our products are designed to be true to size, but we recommend checking our size guide for the most accurate fit.

Yes, we may offer custom sizing. Please contact us with your measurements, and we will assist you in finding the perfect fit.

Handwashing is the best method to care for lace lingerie. Use cool water and a mild detergent. Air dry flat to maintain the delicate fabric. For more details, check out our Lingerie Care Guide.

Absolutely! Creating an account lets you track your orders, save your preferences, and enjoy a faster checkout process.

No, you can place an order as a guest. However, creating an account allows you to track your orders and save your preferences for future purchases.

Yes, your security is our priority. Our website uses SSL encryption and is built on the secure Shopify platform to protect your personal information.

If you need to reset your password, click on "Forgot Password" at the login page and follow the instructions to reset it.

Log in to your account and go to "Account Settings" to update your personal information, shipping address, and payment methods.

The recipient receives an email with a designed digital gift card. It includes a unique code they can use at checkout to redeem its value.

Absolutely! You can use your gift card multiple times until the full balance is spent.

The more, the merrier! Combine as many gift cards as you need to treat yourself.

While our gift cards can’t be used to purchase additional gift cards, they can be redeemed for any of our luxurious lingerie and more.

Yes, a gift card can be used to cover shipping and taxes as long as there is enough balance available.

Absolutely! Stack your savings and let your gift card do its magic with discounts or promos.

Yes. If you used a gift card to pay for the purchase, the refund will be applied back to the same gift card.

You’ve got 365 days of lace-worthy decisions to make—our gift cards are valid for one year.

Don’t worry! Just reach out to our customer support team, and we’ll help you retrieve your gift card details.

For any questions or assistance, please contact us via chat or email info@thekiss-lingerie.com. Our team is here to help make your shopping experience as effortless and enjoyable as possible.