Shipping policy
At TheKiss Lingerie, we believe that every detail of your experience should be as delightful as slipping into our lace pieces. Here's everything you need to know about receiving your order:
Shipping Fees and Delivery Times
- Standard Shipping: For our US customers, standard shipping flat fee is $10. After placing your order, please allow 2 to 5 business days for processing. Once shipped, your items will arrive in 10 to 15 business days via UPS. We now offer FREE standard shipping for orders over $75
- Express Shipping: Need your items faster? We now offer express shipping within the US! Enjoy delivery within 5-7 days for a flat fee of $25. Plus, orders over $190 qualify for free express shipping!
- Free Shipping: Enjoy complimentary standard shipping on orders over $75! Plus, orders over $190 qualify for free express shipping. We love spoiling you!
| Service | Processing Time | Delivery Time | Cost | Free Over |
|---|---|---|---|---|
| Standard Shipping | 2-5 business days | 10-15 business days | $10 | $75 |
| Express Shipping | 2-5 business days | 5-7 days | $25 | $190 |
Order Processing
- We carefully process orders Monday through Friday, excluding holidays. Please allow 2 to 5 business days for us to get your order ready for its journey to you.
- During high-demand periods like sales or holidays, processing times might be a bit longer—but trust us, it’s worth the wait.
Tracking Your Order
- Once your order is shipped, we’ll send you a confirmation email with a tracking number. Track your package's journey on our Track My Order page.
- If you encounter any hiccups tracking your order, don’t hesitate to contact us via chat or email. We’re here to help!
International Shipping
- Yes, we do ship internationally! For detailed information about international delivery options and costs, please contact us directly. We're always here to assist you.
Returns and Exchanges
- Not head over heels in love with your purchase? No worries! We offer easy returns and exchanges. For more details, please visit our Returns & Exchanges page.
We hope this information helps you enjoy a smooth and enjoyable shopping experience with TheKiss Lingerie. If you have any further questions, please don’t hesitate to reach out to us via chat or email.