Placing an order with TheKiss Lingerie is simple:

1. Browse our collection and select your desired items.
2. Choose your size using our size guide.
3. Add items to your bag and click "Checkout".
4. Enter your shipping and payment information.
5. Confirm your order. Voilà! Your new favorite lingerie is on its way.

We accept Visa, MasterCard, American Express, Apple Pay, and PayPal for secure and convenient transactions.

After placing your order, we’ll take 1–5 business days to carefully prepare and pack it. Once it’s on its way, delivery times are as follows:

Standard Shipping: 5–12 business days (U.S.), 5–14 business days (Canada, UK, EU)

All our packages are shipped from the European Union, but good news—no additional tariffs or import duties apply for personal orders delivered to the United States, as long as the total value is under $800.

This is thanks to the U.S. duty-free threshold, which allows most orders to clear customs without extra charges. We ship to the U.S. daily, and our customers haven’t experienced any surprise fees.

So you can shop confidently—your order will arrive safely, smoothly, and without unexpected costs.

Absolutely! Our lace loves a passport stamp. We currently ship to the U.S., Canada, the UK, and most EU destinations, plus many other countries on request.

We process all orders within 1–5 business days before they set off on their silky journey. For regions beyond the list above, or if you have any customs-duty curiosities, just whisper to us at support@thekiss-lingerie.com or see our full Shipping Policy.

Because great lingerie shouldn’t have borders -- only admirers.

If you have a code (lucky you), just enter it in the "Discount code" field at checkout and click “Apply.” If it doesn’t work, double-check for typos — lingerie may be effortless, but spelling isn’t always. One code per order, but feel free to stack your bag with pleasure.

You can return or exchange items within 30 days of receiving your order. For more details, please visit our Returns & Exchanges page.

Contact us via chat or email with your order number and whether you’d prefer a refund, store credit, or an exchange. We'll guide you through the next steps—gracefully and without fuss.

If your item arrives damaged or not quite what you ordered, contact us within 14 days of delivery. We’ll make it right with a refund, replacement, or store credit. Just don’t send anything back until we’ve chatted.

Lingerie should feel like it was made just for you. Our size guide has all the measurements and tips you need. Still not sure? Email us — we’re here to help you find your flawless fit.

And if standard sizing isn’t quite your thing, we may offer custom sizing tailored to your unique measurements. Because perfect really does exist.

Our products are designed to be true to size, but we recommend checking our size guide for the most accurate fit.

Yes, we may offer custom sizing. Please contact us with your measurements, and we will assist you in finding the perfect fit.

Handwashing is the best method to care for lace lingerie. Use cool water and a mild detergent. Air dry flat to maintain the delicate fabric. For more details, check out our Lingerie Care Guide.

Absolutely! Creating an account lets you track your orders, save your preferences, and enjoy a faster checkout process.

No, you can place an order as a guest. However, creating an account allows you to track your orders and save your preferences for future purchases.

Yes, your security is our priority. Our website uses SSL encryption and is built on the secure Shopify platform to protect your personal information. For the full details, see our Privacy Policy.

Log in to your account and go to "Account Settings" to update your personal information, shipping address, and payment methods.

Our digital gift cards arrive by email—sleek, elegant, and ready to please. No physical delivery, just instant gratification (the best kind). Want a peek? See it here.

Absolutely! You can use your gift card multiple times until the full balance is spent.

The more, the merrier! Combine as many gift cards as you need to treat yourself.

Not at this time. Some indulgences still require cash.

Yes. Gift cards apply to the full order total — including shipping and any applicable taxes.

You sure can. Use your gift card alongside any valid promo code at checkout. A little extra never hurt anyone.

Yes. If you used a gift card to pay for the purchase, the refund will be applied back to the same gift card.

You’ve got 365 days of lace-worthy decisions to make—our gift cards are valid for one year.

Don’t worry! Just reach out to our customer support team, and we’ll help you retrieve your gift card details.

For any questions or assistance, please contact us via chat or email info@thekiss-lingerie.com. Our team is here to help make your shopping experience as effortless and enjoyable as possible.