Confirm your order. Voilà! Your new favorite lingerie is on its way.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, and PayPal for secure and convenient transactions.
How long will it take to receive my order?
After placing your order, we’ll take 1–5 business days to carefully prepare and pack it. Once it’s on its way, delivery times are as follows:
Standard Shipping: 5–12 business days (U.S.), 5–14 business days (Canada, UK, EU)
With the new U.S. shipping policies, will I need to pay extra tariffs, duties, or taxes when my order arrives?
No. Regardless of the recent changes in U.S. import rules, the price you see at checkout is the final price. We ship using the DDP (Delivery Duty Paid) method, so all tariffs, duties, and taxes are already included. No surprise fees at delivery.
Do you offer international shipping?
Absolutely! Our lace loves a passport stamp. We currently ship to the U.S., Canada, the UK, and most EU destinations, plus many other countries on request.
We process all orders within 1–5 business days before they set off on their silky journey. For regions beyond the list above, or if you have any customs-duty curiosities, just whisper to us at care@thekiss-lingerie.com or see our full Shipping Policy.
Because great lingerie shouldn’t have borders -- only admirers.
How do I use a promotional code?
If you have a code (lucky you), just enter it in the "Discount code" field at checkout and click “Apply.” If it doesn’t work, double-check for typos — lingerie may be effortless, but spelling isn’t always. One code per order, but feel free to stack your bag with pleasure.
Returns & Refunds
What is your return policy?
You can return or exchange items within 30 days of receiving your order. For more details, please visit our Returns & Exchanges page.
How do I return an item?
Contact us via chat or email with your order number and whether you’d prefer a refund, store credit, or an exchange. We'll guide you through the next steps—gracefully and without fuss.
What if I receive a faulty or incorrect item?
If your item arrives damaged or not quite what you ordered, contact us within 14 days of delivery. We’ll make it right with a refund, replacement, or store credit. Just don’t send anything back until we’ve chatted.
Product Information
How do I find the right size?
Lingerie should feel like it was made just for you. Our size guide has all the measurements and tips you need. Still not sure? Email us — we’re here to help you find your flawless fit.
And if standard sizing isn’t quite your thing, we may offer custom sizing tailored to your unique measurements. Because perfect really does exist.
Are your products true to size?
Our products are designed to be true to size, but we recommend checking our size guide for the most accurate fit.
Do you offer custom sizing?
Yes, we may offer custom sizing. Please contact us with your measurements, and we will assist you in finding the perfect fit.
How do I care for my lace lingerie?
Handwashing is the best method to care for lace lingerie. Use cool water and a mild detergent. Air dry flat to maintain the delicate fabric. For more details, check out our Lingerie Care Guide.
Account & Privacy
Can I create an account?
Absolutely! Creating an account lets you track your orders, save your preferences, and enjoy a faster checkout process.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your preferences for future purchases.
Is my personal information secure?
Yes, your security is our priority. Our website uses SSL encryption and is built on the secure Shopify platform to protect your personal information. For the full details, see our Privacy Policy.
How can I update my account information?
Log in to your account and go to "Account Settings" to update your personal information, shipping address, and payment methods.
Gift cards
What does a gift card look like?
Our digital gift cards arrive by email—sleek, elegant, and ready to please. No physical delivery, just instant gratification (the best kind). Want a peek? See it here.
Can I use a gift card more than once?
Absolutely! You can use your gift card multiple times until the full balance is spent.
Can more than one gift card be used towards a purchase?
The more, the merrier! Combine as many gift cards as you need to treat yourself.
Can a gift card be used to buy a gift card?
Not at this time. Some indulgences still require cash.
Can a gift card be used to pay for shipping and taxes?
Yes. Gift cards apply to the full order total — including shipping and any applicable taxes.
Can I use a gift card with other discounts or promotions?
You sure can. Use your gift card alongside any valid promo code at checkout. A little extra never hurt anyone.
Can I apply a refund to a gift card?
Yes. If you used a gift card to pay for the purchase, the refund will be applied back to the same gift card.
Do gift cards expire?
You’ve got 365 days of lace-worthy decisions to make—our gift cards are valid for one year.
What if I lose my gift card email?
Don’t worry! Just reach out to our customer support team, and we’ll help you retrieve your gift card details.
Contact Us
How can I contact customer service?
For any questions or assistance, please contact us via chat or email care@thekiss-lingerie.com. Our team is here to help make your shopping experience as effortless and enjoyable as possible.
Still have questions or need help?
Use the form below to get in touch with us, and we'll get back to you as soon as possible.
iChoose the smaller cup for a more defined, sculpted feel. Choose the larger cup for a softer, more relaxed embrace.
Band Size
Underbust Size
27"-28.5"
32
29"-30.5"
34
31"-32.5"
36
33"-34.5"
38
35"-36.5"
40
Cup Size
Difference between Bust and Underbust
4″–4.5″
AA
4.5″–5.5″
A
5.5″–6″
B
6″–7″
C
7″–8″
D
8″–8.5″
DD
8.5″–9.5″
DDD
9.5″–10″
G
Full Bra Size Chart
Bust to Size Lookup
How to Measure Guide
Step 1: Underbust → Band Size
Wrap the measuring tape snugly (but not tightly) around your ribcage, directly under your bust. Keep the tape level and parallel to the floor. This measurement determines your band size.
Step 2: Bust
Measure around the fullest part of your bust, keeping the tape parallel to the floor. Let the tape rest gently against your body — not loose, not constricting.
Step 3: Find your Cup Size
Subtract your underbust measurement from your bust measurement. The difference between these two numbers determines your cup size.
Pro Tip: Measure over bare skin or light clothing for the most accurate result.
Wrap the measuring tape snugly (but not tightly) around your ribcage, directly under your bust. Keep the tape level and parallel to the floor.
Step 2: Bust
Measure around the fullest part of your bust, keeping the tape parallel to the floor. Let the tape rest gently against your body — not loose, not constricting.
Pro Tip: Measure over bare skin or light clothing for the most accurate result.
Measure around the fullest part of your bust, keeping the tape parallel to the floor. Let the tape rest gently against your body — not loose, not constricting.
Step 2: Waist
Wrap the tape around the narrowest part of your waist — your natural curve. Keep it comfortable and level, and breathe out normally before noting the measurement.
Step 3: Hips
Measure around the fullest part of your hips and seat. Stand naturally and make sure the tape stays smooth and straight — no squeezing.
Pro Tip: Measure over bare skin or light clothing for the most accurate result.
